Logitech Arx Control

Companion Application for Logitech Users

Overview

Problem

Logitech Arx Control is a companion application for Logitech Gaming Software or GHUB which has an old-fashioned user interface and terrible information hierarchy. Even though this application has a great potential to be used by Logitech users because there are a lot of users can do in this application for example change device settings and watch device statistics, the latest update of Logitech Arx Control is in March 2016.

Solution

Duration

3 Weeks

Project Type

Design Explore

Role

UX Research – UI Designer

Timeline

25 April 2022Research

Google Play Review

I pick some reviews on Google Play in range 1 - 3 star to know deeply about what user's pain.

27 April 2022Define

Analizing

Based on the Google Play reviews, I summarize it to pain points and create room for improvements.

28 April 2022Design

Redesign

Here I make the design based on room for improvements point that I made in previous phase of design thinking.

12 May 2022Testing

A/B Testing

Last phase, I test my design using A/B testing method to 7 - 8 people.

Research

User Needs

As a UX designer, I shouldn’t make a design by personal assumptions, that way I find the suitable method to dig deeper into what the user genuinely needs to solve the problem. So I decided to watch some reviews on Google Play Store to find out what pain users feel when using Logitech Arx Control, and what they want about it.

Google Play Store Reviews

From other methods for digging information about user needs, I choose the simplified diary study instead of using the daily experiences, I took their review based on their own experience. This way, I still can get what users need from reviews.

Pain Points

After looking at a bunch of reviews about Logitech Arx Control, I conclude some points that reflect their pain when using Logitech Arx Control.

Incomplete feature
Technical label writing
Boring visual
Overwhelmed element size

Design

Side to Side Comparison

Before

After

Connect

Show connection progress at first launch

Improvements:

Change process visual to be clearer and progressive
Show status on every ongoing process

My Application

Show customized application button

Improvements:

Change menu name from “My Games” to “My Application”
Change page layout into sections
Add a thumbnail for each application

Before

After

Before

After

PC Stats

Show PC component usage

Improvements:

Add missing PC component
Change the graph bar into a line graph (Show average usage of all core for CPU)

Devices

Change device setting

Improvements:

Change menu name from “Mouse” to “Device”
Change page layout to fix user reading hierarchy
Add missing feature

Before

After

Before

After

Media

Control media input and output

Improvements:

Change the layout to be clearer and intuitive
Add active played media

G-Keys

Change device spesific key

Improvements:

Increase devise model size
Add a sign for every key that can be customized
Add advance key setting (Macro, action, etc)

Before

After

Before

After

Setting

Setting up Logitech Arx Control

Improvements:

Change the visual to be more minimalist and match the whole redesign.

Prototype

To accommodate the testing phase, I create the application prototype based on the current Hi-Fi design. This way, I can conduct usability testing to understand whether the application is intuitive or not. Also using the prototype, the application will look very real, so the user can easily imagine how the product will become.